FAQ

About Reservations

Q: I want to know about the cancellation fee.

A: If you cancel by the day before (before the date changes), there is no cancellation fee. For same-day cancellations, 100% of the fee will be charged.

Q: What should I do if I want to cancel my reservation?

A: You can cancel your kimono rental reservation yourself from the reservation confirmation page on the website.

Q: Is it possible to change the reservation time or number of people for the kimono rental?

A: If you want to make changes via the website, please cancel your current reservation from the reservation confirmation page and make a new reservation for your desired time.

Q: I want to book a different plan for a group.

A: Each person can make a separate reservation, or you can inform us of the changes at the reception on the day.

Q: The reservation confirmation screen appeared, but I haven't received the confirmation email. Is my reservation complete?

A: If the reservation completion screen is displayed, the reservation is complete. If you registered with a carrier email (softbank, ezweb, docomo), it may not be delivered due to your settings. Please try booking again with a PC email.

Q: I am pregnant; is it possible to make a reservation?

A: We are sorry. For safety reasons, we do not provide services to pregnant customers.

 

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About the Service

Q: What payment methods are available?

A: To eliminate handling fees and offer reasonable pricing, we only accept cash payments.

Q: How long does it take from arrival to departure?

A: Departure is possible in about 45 minutes to 1 hour and 20 minutes. This includes time for reception, payment, choosing a kimono, and preparing your belongings. During busy periods, this time may vary.

Q: Can I add or change options on the day of my appointment?

A: Options and plans can be added or changed on the day.

Q: Is there an English page available?

A: Please refer to this URL: Kimono Rental FAQ

About Kimonos

Q: Do prices vary depending on the type of kimono or yukata?

A: Regardless of the rental plan, you can choose from all kimonos and yukatas available in the store.

Q: Can I reserve a kimono in advance?

A: Reservations are not available. Selections are made on a first-come, first-served basis.

Q: Can I have a kimono or yukata I bring in dressed here?

A: We do not accommodate dressing with items you bring in to prevent damage or stains.

Q: I am tall/short. Can I wear a kimono? (Women)

A: We can adjust for heights of 140 cm and above. Up to about 170 cm, kimonos can be worn normally, but for heights over 170 cm, the hem may be slightly shorter.

Q: I am tall/short. Can I wear a kimono? (Men)

A: We have sizes from S to 3L, suitable for heights up to about 190 cm. For heights above 190 cm, the hem may be shorter, but it is still wearable.

Q: Can women wear men's kimonos?

A: Yes, they can, but the price for the men's plan will apply.

Q: Can the representative return items while keeping accompanying visitors' belongings?

A: This is only possible for customers who choose next-day returns. For same-day returns, the original customer must return the items directly.

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About Hair Styling

Q: Can I have my hair styled however I like?

A: We offer a hair menu, so you can choose from the options provided.

Q: Can I bring my curling iron or straightener and style my hair myself?

A: For the basic plan, we do not provide space for customers to style their hair themselves. Please style your hair in advance before coming.

Q: Can you use the hair accessories I bring for my hairstyle?

A: To avoid damage or other issues, we do not handle brought-in items. However, you can attach them yourself after your hair is styled.

About Returns

Q: How long does the return process take?

A: Changing clothes takes about 10 to 15 minutes. During busy times, there may be some waiting, so please allow around 30 minutes.

Q: What happens if I can’t return the items on time?

A: An extension fee will apply (1,000 yen per outfit for every 10 minutes). If we cannot get in touch with you, we may close for the day.